If you are traveling outside of the US, you can pause your Ellis Mobile plan so you are not charged when you are not using your plan! Continue reading to understand how pausing your Ellis Mobile plan works.

Our plans are prepaid - this means if you make a payment on January 1st, you have paid for the entire month of January.

Pausing a plan will pause payment collection. When you pause your plan on January 5th and resume it on January 15th, your next billing date will still be February 1. If you pause your plan on January 5th and plan to resume it on April 5th, you would not be charged for the months of February and March but you would have to pay for the month of April.

If you have questions about this, please reach out to our Support team by clicking on the 'Help' button located at the top right corner of the app or by emailing [email protected]

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